Delivery and Returns

Quick Info

• Please note that you are responsible for all return shipping costs, both domestic and international.

Returns

If for any reason an item does not work out for you, we gladly offer returns for a one time store credit within 10 days of receiving your package. We do not offer cash refunds. To request a return, please email haldorastore@icloud.com with your order number, and we will get back to you shortly!

• Store credit lasts for one year.
• All purchases made with store credit are final sale. Unfortunately we are not able to hold items for exchange during the time products are in transit back to us. We are a small company and we hope this encourages you to only purchase the pieces you truly intend to love and keep.  If you have questions about fit we are happy to help, please email us at haldorastore@icloud.com.
• Please ensure returned garments are fragrance free, unworn and in good condition, or additional charges may apply.
• If you would like to exchange an item, you will be able to place a new order for a replacement garment upon receiving your store credit.
• If you received a damaged or defective item, please email haldorastore@icloud.com with your order number and a photo of the garment, and we’ll take care of you!

• All sale/discounted items are final sale and cannot be returned.

Domestic Orders

• Orders within the US ship via UPS ground delivery and typically arrive 2-3 business days after the package is picked up. Please note that we cannot guarantee delivery dates.
• All orders ship with delivery confirmation which can be used to track your package. We are unable to provide tracking information beyond that supplied by UPS.
• We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
• Standard shipping does NOT include insurance.

International Orders

• International orders ship via First Class Mail and arrive 7-14 days after the package is picked up for most countries but can take up to 3 weeks. Please note that we cannot guarantee delivery dates.
• Most international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves the US. We are unable to provide tracking information beyond that supplied by the USPS.
• We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
• Standard shipping does NOT include insurance.
• Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility.

Order Changes and Cancellations

• Once you have placed your order, we are unable to accept cancellations for refunds.
• In some circumstances, we can add to/combine multiple orders to save on shipping costs. To combine multiple orders, email us at haldorastore@icloud.com as soon as possible after placing your order.
• If you’d like to make a change to your order (e.g., different size or color), we’d be happy to help you as long as your order hasn’t shipped.
• If you need to make a change to your shipping address, email us at haldorastore@icloud.com as soon as possible. We can change the address as long as the package has not left our business. Unfortunately, we cannot reroute a package once it has shipped.